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How can I improve communication?

Malogna · 2025-12-09T06:03:04Z

Our remote support team has been struggling lately, mostly because our current setup is built around old on-premise systems that don’t function well outside the office network. Calls drop, internal notes get out of sync, and agents can’t access customer history unless they log into multiple separate tools. It feels like we’ve outgrown the infrastructure, but no one has presented a strong case for replacing it yet.

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